Terms & Policies

About the platform

SMM Panel is a social media marketing platform serving resellers, agencies, creators and businesses. You register an account, fund a balance, and order services from the catalogue. SMM Panel does not provide investment or financial advice, and is not responsible for how information on the platform is interpreted or used.

Eligibility

You must be at least 18 years old, or of legal contracting age in your country, to use this platform. One account per person or business: creating multiple accounts to abuse bonuses, discounts or promotional pricing is prohibited and may result in suspension.

Need separate billing for clients? Open a child panel instead of a second account — that is the supported route.

Account security

You are solely responsible for safeguarding your login details and API key, and for all activity that takes place under your account. If you notice anything suspicious, change your password immediately and open a support ticket.

• Use a strong password and never share it with anyone
• Keep your API key server-side only — never in client code
• Regenerate the key at the first sign of a leak
• Turn on two-factor authentication in Account settings

Prohibited use

The following are strictly not allowed, and may lead to suspension without prior notice.

• Promoting illegal, fraudulent or harmful content
• Filing false chargebacks or fake payment claims
• Attacking, scraping or overloading the platform
• Attempting to access another user's account

How orders work

Links must be public and in the exact format the service expects. If you make the account private, change the username or delete the post while an order is running, delivery stops and no refund is issued for that order.

Delivery time

Each service lists its own average start time. Most orders begin within 0–60 seconds, though provider load can occasionally cause delays. Stated times are estimates, not guarantees.

Refill guarantee

Services marked with a refill guarantee are topped back up automatically if they drop inside the guarantee window. Once that window closes, or on services without refill, a top-up cannot be provided.

Service changes

Prices, speed and availability may change at any time as provider rates and platform rules change. SMM Panel reserves the right to modify or discontinue any service without prior notice. The catalogue always shows the live rate, and the exact charge is displayed before you confirm an order.

What we collect

Only what is needed to run your account — username, email, order history, payment records and basic technical logs. We never ask for the password to your social media accounts, and we never need one.

How it is used

• Processing orders and tracking delivery
• Answering your support tickets
• Preventing fraud and abuse
• Improving service quality

Third parties

Only the minimum required to fulfil an order — such as the public link you provide — is passed to providers. Your email, payment details and personal data are never sold or rented to anyone.

Your rights

You may request access to, correction of, or deletion of your data at any time through a support ticket. Some transaction records may be retained after deletion where required for legal or accounting purposes.

Payment methods

We accept bKash, Nagad, Rocket and Upay alongside Binance Pay, USDT and international cards. Automatic methods credit your balance instantly; manual methods are confirmed by support, usually within minutes.

If an automatic gateway has not credited after a few minutes, open a ticket with the transaction ID and exact amount and support will trace it.

Balance and refunds

Deposited balance can only be spent on platform services and is not withdrawable to cash or bank. If an order cannot be delivered it is cancelled automatically and the full charge returns to your panel balance.

• Failed order — full refund to your panel balance
• Partial delivery — the undelivered portion is refunded
• Wrong link or private account — no refund
• Change of mind after successful delivery — no refund

Limitation of liability

Social platforms change their rules and algorithms without notice. SMM Panel is not liable for resulting outcomes, account limitations or business losses. Any claim is limited to the amount charged for the specific order concerned.

Changes to these terms

These terms may be updated at any time. Continued use of the platform after an update constitutes acceptance of the revised terms. Significant changes are announced on our Telegram channel.

Acceptance

By creating an account or placing an order on SMM Panel, you confirm that you have read, understood and accepted all of the terms above. If you do not agree with any part of them, please do not use the platform.