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Delivery speed, refills, payments, reselling and the API — every question people actually send us about SMM Panel, written out in plain language. Search it, or pick a topic below.
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Orders
Placing, tracking and cancelling orders01How fast do orders start?Orders
Most services begin within 0–60 seconds of payment because the pipeline is fully automated. Each service shows its own average start time in the catalogue, and the order page tracks the start count live so you can verify it yourself.
02What link format should I paste?Orders
Always the public link the service asks for — a profile URL for follower services, a post or video URL for likes and views, a channel URL for members. Copying from the share button inside the app gives you the correct format every time.
03My order says Pending — is something wrong?Orders
No. Pending simply means the order was accepted and is queued. It moves to Processing once it reaches the provider and In progress once delivery begins. Give it a few minutes before opening a ticket.
04Can I cancel an order after placing it?Orders
Only while it is still Pending and only on services where cancel is supported. Once delivery has started a cancel is no longer possible — the order will finish as Partial instead, and the undelivered portion is refunded automatically.
05Can I place many orders at once?Orders
Yes. Mass Order accepts one order per line in the format
service_id | link | quantity. Paste hundreds of lines and submit them in a single click — ideal for agencies running many client accounts.06What is drip-feed and when should I use it?Orders
Drip-feed splits one order into smaller runs spread over time instead of delivering everything at once. Use it when you want growth to look gradual — for example 500 likes every hour for ten hours rather than 5,000 in one burst.
07Can I order the same service twice on one link?Orders
Wait until the first order shows Completed before placing a second one on the same link. Overlapping orders on the same target confuse the provider and often cause both to under-deliver.
08My account was private during the order — what now?Orders
Delivery stops immediately and no refund applies, because the failure is on the target side. Keep the account public for the whole duration of the order, and only switch back once the status reads Completed.
01What is the difference between the quality tiers?Services
Cheaper tiers deliver faster but drop more over time. High quality and non-drop tiers cost more and hold much better. Match the tier to the goal — a one-off post boost does not need the same retention as a profile you are building long term.
02Why do prices change sometimes?Services
Provider rates move and platforms change their rules, so prices follow. The catalogue always shows the live rate, and the exact charge is calculated and displayed before you confirm an order.
03Can I target a specific country?Services
Yes, on services where the name includes a country or region. Targeted services cost more and usually run slower than global ones because the available pool is smaller.
04Can I write my own comments?Services
Yes. Custom Comments services take your own text — one comment per line. The quantity is taken from how many lines you send, so ten lines means ten comments.
05What are subscription services?Services
A subscription watches a profile and automatically orders on every new post for the length of the subscription. Set a minimum and maximum per post plus a delay, and it runs hands-free.
06A service I used before has disappearedServices
Services are removed when quality drops or a provider goes offline. Look for an equivalent in the same category — if you cannot find one, open a ticket and support will point you to the closest replacement.
01Which payment methods work in Bangladesh?Payments
bKash, Nagad, Rocket and Upay for local top-ups, plus Binance Pay, USDT and international cards. Automatic methods credit instantly; manual ones are confirmed by support, usually within minutes.
02Is there a minimum deposit?Payments
You can start from as little as $1 so you can test quality before committing. Deposit bonuses begin at $100 and scale up on larger top-ups.
03I paid but my balance has not updatedPayments
Automatic gateways credit within a minute. If more time has passed, open a ticket with the transaction ID and the exact amount — support can trace and credit it manually.
04How do volume discounts work?Payments
Discounts apply automatically as your lifetime spend grows — there is nothing to claim. Your current tier and the next threshold are shown in the sidebar on every dashboard page.
05Can I withdraw my balance back to cash?Payments
No. Deposited balance is spendable only on platform services and cannot be cashed out or returned to a bank account. Deposit only what you plan to spend on orders.
06Can I get an invoice for my deposits?Payments
Yes. Open a ticket with the deposit dates you need and support will issue an invoice, including a company name and address if you require one for accounting.
07What happens if I file a chargeback?Payments
An unjustified chargeback results in permanent suspension and forfeiture of any remaining balance. If something went wrong with an order, a ticket resolves it far faster than a dispute.
01What happens if followers drop?Refill
Services marked with a refill guarantee are topped back up automatically inside the guarantee window. If auto refill does not trigger, one click on the Refill button in My Orders queues it manually.
02How long is the refill guarantee?Refill
It varies by service and is stated in the service name or description — commonly 30 days, sometimes 60 or lifetime. Once the window closes a refill can no longer be issued.
03Can I request refill more than once?Refill
Refill covers the original ordered amount only and cannot be requested repeatedly for the same order. If a service keeps dropping, switch to a non-drop tier — it costs more but holds far better.
04Do you offer refunds?Refill
If an order cannot be delivered it is cancelled automatically and the full amount returns to your panel balance, usually within minutes. Partial deliveries are refunded for the undelivered portion only.
05When is a refund not possible?Refill
When the failure is on the target side — a wrong link, a private account, a deleted post, or a username changed mid-order. Double-check the link before you confirm and this never comes up.
06Why did I receive more than I ordered?Refill
Providers commonly overdeliver by a small margin so the order still meets the target after natural drop. You are never charged for the extra.
01Do I need to share my social password?Account
Never. We only need a public link — profile, post, video or channel. No panel should ever ask for your login credentials, and SMM Panel never will.
02I forgot my passwordAccount
Use the reset link on the sign-in page. A one-time recovery link is emailed to you, usually within 60 seconds — check spam if it does not appear. The link expires, so use it promptly.
03How do I enable two-factor authentication?Account
Open Account and turn on Two-Factor Authentication. A verification code is then emailed at every sign-in, so a leaked password alone is not enough to reach your balance.
04Will my social account get banned?Account
We deliver through the same public interactions real users generate and no credentials change hands. Keep growth steady rather than dumping huge volume onto a brand-new profile and platforms treat it as normal activity.
05Can I create more than one account?Account
One account per person or business. Multiple accounts created to abuse bonuses or discounts will be suspended. If you need separate billing for clients, a child panel is the correct route.
06How do I delete my account?Account
Open a ticket requesting deletion. Spend your remaining balance first — it is not refundable. Some transaction records are retained after deletion where required for accounting.
01What exactly is a child panel?Child Panel
A fully automated SMM panel on your own domain with your own branding and your own prices. Our catalogue syncs into it automatically and we handle hosting, SSL, updates and delivery.
02How long does setup take?Child Panel
Usually within a few hours of your domain pointing at us. You provide the domain and logo — everything else, including SSL and the payment gateways, is configured for you.
03Can I set my own prices?Child Panel
Yes — that is the point. You set a markup per service or across the whole catalogue, and the difference between your price and ours is your margin on every order.
04Do my customers pay me directly?Child Panel
Yes. Your customers deposit into your panel through your own gateways, and you fund your balance with us. You keep the customer relationship end to end.
05Who supports my customers?Child Panel
You do, since they are your customers under your brand. Our team supports you — anything you cannot resolve, raise a ticket with the order ID and we will investigate it for you.
01Where do I find my API key?API
Open Account and look for the API key card. Generate one if you have not already, then keep it server-side only — anyone holding the key can spend your balance.
02Is the API compatible with other panels?API
Yes. It follows the standard SMM API v2 shape, so scripts written for other panels work here after changing the endpoint and key. See the API documentation page for every action and parameter.
03Is there a rate limit?API
There is no hard limit, but poll order status every few minutes rather than every few seconds. Cache the service list and refresh it once or twice a day instead of on every request.
04My API call returns "Incorrect request"API
A required parameter is missing or misspelled. Check that
key and action are both present, that the method is POST, and that the parameter names match the docs exactly — they are case sensitive.
No answer matched that search
Try a shorter or different word — for example refill, bKash, drip or API. If it is not covered here, our team will answer it directly.
Still stuck?
Real people answer tickets and Telegram around the clock, in English and Bangla. Send the order ID and you will get a specific reply, not a template.